top of page

 

Warranties, Returns, and Shipping 

 

These terms pertain to you (the purchaser or viewer), or your representative, and BRICK HOUSE OPTICS LLC. (“Brick House Optics”, “we”, “us”, or “our”).

 

Warranties Offered

We care about customer service and customer satisfaction at BRICK HOUSE OPTICS LLC. Every effort is made to ensure that we are providing you with quality equipment, free from defect, at affordable prices. In then event that an issue arises with any of the products that you have purchased from us, please reach out to us immediately so that we can assist you, if possible, in reaching a resolution. Depending upon the product, you may have a 5 or 10 year warranty that guarantees the product to be free from manufacturing defects in material or quality of workmanship. Warranty information, if applicable, will be provided with our products when they are sold. These warranties are subject to stipulations that a product has been utilized under normal use conditions as dictated by manufacturer specifications. After we have been notified and furnished with all applicable details pertaining to the claim, BRICK HOUSE OPTICS LLC will determine whether a repair or replacement action is necessary for the particular item. Any repair or replacement decisions will be at the sole discretion of BRICK HOUSE OPTICS LLC. Any such action will constitute the fullest extent of our liability. Our decision will be the final reparation to the customer. We will act in good faith to service all products we sell.

 

Warranty Information for Night Vision Goggles

Every effort is made to ensure that the product(s) we provide are free from any defects in material or workmanship. In the event that you do have an issue with any night vision goggles you have purchased from us, please reach out to us immediately at brickhouseoptics@gmail.com. After we have been notified and furnished with all applicable details pertaining to the claim, BRICK HOUSE OPTICS LLC will determine whether a repair or replacement action is necessary for the particular item. Any repair or replacement decisions will be at the sole discretion of BRICK HOUSE OPTICS LLC. Any such action will constitute the fullest extent of our liability. Our decision will be the final reparation to the customer. We will act in good faith to service all products we sell.

 

BRICK HOUSE OPTICS LLC stands behind the night vision goggles we provide. We offer a 10 year limited warranty on all night vision goggles purchased from BRICK HOUSE OPTICS LLC. This warranty begins from the date you purchase your product and applies to all manufacturing defects in material and workmanship that may arise from the normal and appropriate use of your product. The warranty DOES NOT cover the image intensifier in your night vision goggles. Please see below for warranty information for your image intensifier tube.

 

This warranty is only applicable if your product has not been:

  1. Deconstructed or modified from its original configuration in any way.

  2. Altered or repaired by anyone other than BRICK HOUSE OPTICS LLC (this includes customer repairs or modification).

  3. Utilized in any way outside of its normal, conventional, or intended purpose.

  4. Mishandled, misused in any way, or subjected to any other operational errors. This includes utilizing our night vision goggles with other equipment that may be electrically or otherwise mechanically incompatible with our product.

  5. Stored improperly. This includes storing the night vision with the batteries still in it. This also includes a failure to maintain appropriate environmental conditions as specified by the manufacturer.

  6. Subjected to the use of rechargeable batteries.

  7. Damaged due to battery rupture.

  8. Subject to a discontinuation by the manufacturer. This includes situations where the required parts for your optic are no longer available.

​

Any shipping expenses incurred through the exercise of your warranty will be your responsibility. Once we have received your item, we will conduct an inspection to verify that our warranty covers your claim. Any violations of our warranty for the above specified reasons, will result in a denial of warranty coverage. In the event that a warranty claim is denied, your item will be returned to you at your expense. There may be an expense associated with any repairs you wish to proceed with if your warranty is denied or falls outside of the scope of our warranty terms.

 

Image intensifier tube: BRICK HOUSE OPTICS LLC does not offer a warranty for the image intensifier tube in your night vision goggles. The image intensifiers used in our night vision goggles are sold with an independent 5 or 10 year manufacturer warranty by a 3rd party. The manufacturer warranty provided for the image intensifier is dependent upon the type of image intensifier selected by the customer when purchased. CUSTOMER NOTIFICATION: If you operate your night vision goggles in excessive light conditions, or during the daylight, or expose your optic to weapon sights, or laser radiation you may damage the image intensifier tube in your optic. The image intensifier in your product is only designed to be utilized at night, with light exposure similar to what might occur on a battlefield. If you use your night vision product in a way that it was not designed to be used, and you expose your image intensifier to excessive light conditions, you may void the 3rd party manufacturer warranty provided with your image intensifier.

 

It is at the sole discretion of BRICK HOUSE OPTICS LLC to determine whether, in our opinion, any damage or warranty violations occurred due to product deconstruction, modification, alteration, improper repairs, misuse, mishandling, improper or unconventional use outside of considered normal parameters, operational errors, improper storage, or improper battery use or damage, and we will not be responsible or liable for denying a warranty claim for these reasons.

 

Any covered warranty claims for your night vision goggles will be handled by BRICK HOUSE OPTICS LLC. Excluding any manufacturer warranties provided for image intensifiers, or other 3rd party warranties provided for 3rd party products, no other warranty, express or implied, aside from this foregoing warranty, shall apply to the night vision products offered by BRICK HOUSE OPTICS LLC. In addition, the warranty offered by BRICK HOUSE OPTICS LLC is non-transferable.

 

Returns and Refunds

We want you to have confidence in the items your purchase from us. To better ensure understanding, and proper utilization of whatever product you buy from us, we advise any purchases you make to be done only after careful research. Please reach out to us if you have any questions about our products or services. We want to make sure you are completely satisfied with whatever you purchase from us. In the event that you wish to return a product, BRICK HOUSE OPTICS LLC provides a 10 day return window from the date of delivery of the product. The return of any product to BRICK HOUSE OPTICS LLC is subject to the following stipulations:

 

  • You must contact us within 10 days from the date of delivery of the product if you wish to return it. You may contact us at brickhouseoptics@gmail.com

  • We will not accept any return shipments without a Return Material Authorization (RMA). You must contact us and we must approve your return before an RMA is issued.

  • Before your return is accepted and a RMA is issued, you may be required to provide an invoice number for your order, and the serial number on the product so it can be matched with the number we have on file, and those numbers must match. We have two separate individuals check that the serial numbers on our products are entered correctly in our records before the product is shipped. Any discrepancies in these numbers may result in the denial of your return and thus your refund.

  • We may also request photo documentation of the product, its packaging, its condition, or any damages before accepting your return request. A failure to provide this documentation may result in the denial of your return and thus your refund.

  • All products returned are subject to a 20% restocking fee. This fee covers expenses that may be associated with the shipping, handling, inspection, cleaning and recalibration of any night vision equipment. This fee may also cover the shipping handling, inspection, cleaning, and repackaging of any other returned product. It may cover our time associated with processing your return with any 3rd party dealer. It may also cover the time we have invested in either making or providing the product.

  • If you send back any product that has been damaged or altered in any way, tampered with in a way that would void a factory warranty, or does not appear as new, then your refund may be denied.

  • We require that all products be returned to us with all original material (including all pamphlets), all included packaging and any accessories that may have been provided with the product. If we do not receive your returned products with these items, your refund may be denied or adjusted to account for what is missing.

  • We WILL NOT pay for the return shipping of a product you choose to return.

  • If we inspect your returned product and determine that you are not eligible for a refund, due to damages you have caused, or for any other reason in accordance with this policy, your product may be returned to you in the state we received it, but you will pay for any shipping charges incurred to accomplish that return.

  • The right to deny or adjust a refund in accordance with our return policy will be made at our sole discretion and on a case by case basis. It is at the sole discretion of BRICK HOUSE OPTICS LLC to deny any returns that fall outside of our return policy.

  • UNOPENED PRODUCTS: If you return a product within 10 days of delivery, that is unopened, still in its original shipped packing, and in the original condition under which it was shipped, then we offer a refund of your full purchase amount minus a 20% restocking fee, and any shipping and handling charges that we incurred in shipping the product to you, if free shipping was applicable to your order. We WILL NOT pay for the return shipping of the product. If the product becomes damaged through shipping, we will not take possession of the product and we reserve the right to deny your refund.

  • OPENED PRODUCTS: If you return a product within 10 days of delivery, that has been opened, then we will refund to you your original purchase amount minus a 20% restocking fee, and any shipping and handling charges that we incurred in shipping the product to you, if free shipping was applicable to your order. We WILL NOT pay for the return shipping of the product. When you ship your product back to us, it will be inspected to ensure that it is still clean, undamaged and in the original condition under which it was first shipped from us to you. If you return the product you purchased from us in any condition other than the one in which it was provided, your return will either be denied or subject to adjustment based on the cost of returning the item to its original condition. The right to deny the refund or adjust it due to damage, will be made at our sole discretion and on a case by case basis. If the product becomes damaged through shipping, we will not take possession of the product and we reserve the right to deny your refund.

 

Exchanges

In the event that you receive a product that is damaged or defective, we will gladly exchange it for you, provided the following stipulations mentioned below are met. We do not offer full refunds on products that have been received damaged or defective, however we will gladly replace it. If you wish to receive a refund for your product(s), it will be subject to our refund policy discussed above.

 

You will not be charged for any shipping expenses for the return of your defective product, or its replacement. We will process the exchange of your product and ship you a replacement as soon as the product is available. There are lead times on some of our products, and as material goes in and out of stock, such variables may affect our ability to issue you an expedited exchange. We will make every effort to issue you an exchange in a timely manner. Replacement time frames can be more accurately provided at such time when your Return Material Authorization (RMA) is issued.

 

For a product to qualify for an exchange, the following stipulations must be met:

  1. You must notify us within 72 hours of the delivery of your product for the product to qualify for an exchange. You can contact us at brickhouseoptics@gmail.com to start the exchange process.

  2. Before we will process your exchange, you must contact us to receive a RMA. No exchanges will be made without a RMA.

  3. You may be required to provide an invoice number for your order, and the serial number on the product so it can be matched with the number we have on file, and those numbers must match. We have two separate individuals check that the serial numbers on our products are entered correctly in our records before the product is shipped. Any discrepancies in these numbers may result in the denial of your exchange.

  4. We may also request photo documentation of the product, its packaging, its condition, or any damages before accepting your exchange request and issuing a RMA. A failure to provide this documentation may result in the denial of your exchange.

  5. You must not have in any way caused or contributed to the damage of the product. All of our night vision products are inspected and photo documented prior to shipment.

  6. The damage to the product must not be a result of shipping, handling, or delivery issues. If this is the case then the shipping or delivery carrier needs to be contacted so that a claim can be filed using the associated insurance policy for the product. If you contact us within 48 hours of accepting the damaged product, we will assist you in contacting the carrier to initiate your claim. Our assistance in this process is not a guarantee of reimbursement for your product and/or shipping expenses. You understand and agree that once an item has shipped any liability arising from loss or damage does not involve BRICK HOUSE OPTICS LLC and is between you and the shipping carrier.

  7. You must ship back the damaged product within 10 business days of the acceptance of your exchange. We must receive the return before we will send you a replacement. If you do not ship your return within the specified time frame, then your exchange may be denied.

 

Cancellations

Please, take your time and ask any and all questions you may have prior to placing your order. If for any reason you wish to cancel your order, you can cancel it within 48 hrs of placing it and we will issue you a full refund. If you cancel your order after the 48 hour window, you will be subject to a 20% cancellation fee.

 

If, in the course of fulfilling your order, we find that the address you are attempting to ship to is outside the U.S., we will cancel your order, and you will be subject to the 20% cancellation fee. If, at anytime, we find that you are not a U.S. citizen, or are trying to forward your order outside of the U.S. in violation of ITAR and EAR, we will cancel your order and you will be assessed a 20% cancellation fee. In addition, your name and address will be retained permanently and you will be banned from all further purchases with us.

 

Dead on Arrival (DOA) Policy

We are proud of the products that we sell at BRICK HOUSE OPTICS LLC and we hold the quality of these products to a high standard. We make every effort to ensure that our products meet our expectations in quality of material and workmanship. Every product is submitted to a quality screening before it is package and sent to the customer. However, it is a possible that an item may still arrive DOA. A product is considered DOA if it fails at its initial startup by the customer. If a product does arrive DOA, you are required to report this to us within 72 hours of the delivery of the item to your address. The following criteria must also be met in order for us to issue you an exchange of your product and accept your return:

 

  1. You contacted us within 72 hours of the delivery of your product(s)

  2. You are required to provide a receipt or purchase order that proves you purchased the product from BRICK HOUSE OPTICS LLC.

  3. You are required to provide the serial number on the product so it can be matched with the number we have on file, and those numbers must match. We have two separate individuals check that the serial numbers on our products are entered correctly in our records before the product is shipped. We also retain photo record of the item before it was shipped.

  4. The product must not have been modified or disassembled in any way that would void the factory warranty provided with the product.

  5. A Return Material Authorization (RMA) must be submitted to us before we will accept your return. The RMA will be submitted once we have determined the DOA of your product. No return shipments will be accepted without a RMA.

 

Once you have submitted a RMA, we will process the exchange of your product and ship you a replacement as soon as the product is available. There are lead times on some of our products, and as material goes in and out of stock, such variables may affect our ability to issue you an expedited exchange. We will make every effort to issue you an exchange in a timely manner. Replacement time frames can be more accurately provided at such time when your RMA is issued.

 

You understand that the DOA process offered by BRICK HOUSE OPTICS LLC is not the same as any other warranties that may be provided. Each DOA incident will be handled on a case by case basis. We will act in good faith, and make every reasonable effort to correct your receipt of a DOA product in accordance with the above criteria. It is at the sole discretion of BRICK HOUSE OPTICS LLC to issue or deny any refunds that arise from situations that fall outside our terms or policies. For items that arrive DOA due to shipping, handling and delivery issues, please see our policy below on Shipping, Handling and Delivery.

 

Shipping, Handling, and Delivery

BRICK HOUSE OPTICS LLC will offer free shipping on all orders over $1000. If your order does qualify for free shipping, the shipping method used will be through standard ground shipping. 

​

We ship all items fully insured. We also require that you, or someone you have authorized, be present to sign for your product(s) at the time of delivery. Any shipping time frames provided to you are estimates issued by the selected carrier. We will not be responsible for any shipping delays or difficulties that a carrier experiences.

 

It is important to note that you should not accept delivery of your product(s) from a carrier if the product packaging is damaged to such an extent that you reasonably suspect that the product inside is damaged as well. If you do accept a product that has been damaged through delivery, then the shipping or delivery carrier needs to be contacted so that a claim can be filed using the associated insurance policy for the product. If you contact us within 48 hours of accepting the damaged product, we will assist you in contacting the carrier to initiate your claim. Our assistance in this process is not a guarantee of reimbursement for your product and/or shipping expenses. You understand and agree that once an item has shipped any liability arising from loss or damage does not involve BRICK HOUSE OPTICS LLC and is between you and the shipping carrier.

​

​

bottom of page